Quality Education

Productivity and Innovation – 5 Critical Questions Every Business Owner Should Ask

I was speaking with a friend and fellow business owner a short time ago who’s going through some growth transition issues. He’s improved his customer service practices and a key employee just couldn’t embrace the changes and keep up.

After waiting too long (his words) he reluctantly made the needed change and replaced a long standing employee with a new person. He has a small business with only 6 employees so any personnel issue has huge ramifications. All in all he did a great job smoothing the exit of the employee and allowing for the relatively easy entrance of the replacement.

About a week into things he called the new employee in and gave him a ‘project’. The mission was simple, pay very close attention to the business process, work flow, communication both with clients and in the office and look for problems, issues and bottlenecks. This is a great idea for any of us. He basically recruited his new employee to function as an internal consultant looking at his business with ‘new eyes’. Now realize that this is not a witch job is to look at practices and policies not to spy on fellow co-workers and then tattle.

I suggested that he expand this practice one more step and I shared with him an idea that I’ve used, as a consultant in company after company that I’ve worked with but also as a technique that I’ve used to grow my own businesses.

Ask the 5 Critical Questions.

The process is simple, simply sit down with your employees, ideally one on one, and out of the office for a candid discussion. The larger the company the harder this is to do, so in large companies small groups of 5-10 people might be the best you can do. In a small business, coffee, lunch, breakfast, any 30-45 minute session works. This is not an excuse for dinner with the good looking employee and should never involve heading to a bar…I’ve found a diner works best. Let everyone know this is coming ahead of time so they aren’t shocked and let them know that you really want to hear from them, both the good and the bad.

Try to schedule all of the meetings in as short a period of time as possible to avoid ‘meeting cross contamination’. If not all of the usual stuff will crop up in water cooler talks, “What did you say?”, “What should we ask for?”, “What did he/she want to know?” Try to minimize this as much as possible if you want the best information.

Once you have the meeting, get to know your employee a little better and then ask the 5 Critical Questions…I have found that asking them in this order works you ask for good stuff first they’ll gloss over the bad stuff.

What are we as a company doing poorly?

What am I, or what is management, doing that gets in your way?

What are we as a company doing well?

What can I, or management do, do to make your job easier?

And the $Million dollar question… “If time and money were not factors, what would you STOP, START or CHANGE that can help us do better for our clients?’

He took my idea and in a period of three weeks was able to have a meeting with everyone. Part of the feedback about the process…”The level of communications with our employees is at an all time high, and both the volume of output has increased while the quality has increased exponentially at the same time. Another benefit is that all of our employees are finally taking ownership, freeing me to actually grow the business.”

Ideas that have come out of other companies who’ve tried it:

Wholesales changes to archaic customer service practices

Creation of project bid teams made up of marketing, sales and service reps to insure workable delivery deadlines

Changes to purchasing patterns resulting in significant cost savings

Employee/management teams that collaboratively created specs for capital equipment purchases

Creation of an award winning client service website

New and different marketing ideas

Development of new profit centers

A renewed sense of purpose after employees knew they were being listened to

Give it a shot, you have a lot to learn and you’ll have an opportunity to develop better relationships with your team.

You have nothing to lose, you have to eat anyway but trust me, the knowledge you’ll gain will make these meals some of the best money you’ve ever invested into your business.

Education Essay

Critical Thinking And Writing Actions In The Science Classroom

informal+learning+experiencesMastery of scientific ideas is inextricably linked with effective communication. These traits have emerged from a philosophical stance towards what it means to supply a casual experience, they usually are also knowledgeable by a rising analysis base on studying and how finest to advertise. This research base, which kinds the inspiration for this ebook, represents a number of fields of inquiry that mirror a wide range of interests, questions, and strategies.

Although prior to now a couple of a long time, English professional educators of Korea have put into effect different instructing approaches similar to Audio-Lingual, Situational Methodology, TPR (Complete Physical Response) response, and Entire Language Method along with Conventional Method within the classroom, there’s nonetheless a lot confusion in English training coverage in Korea.

On the identical time, extra research is needed to higher understand the cumulative results of how individuals study across formal and casual learning environments, to higher understand the influence of contemporary media on science studying, and to document how folks from groups that are underrepresented in STEM fields study science, which we take to be each a fundamental and applied area of analysis.

Many academic achievement outcomes (1) do not encompass the vary of capabilities that informal settings can promote; (2) violate important assumptions about these settings, equivalent to their deal with leisure-based mostly or voluntary experiences and non-standardized curriculum; and (3) should not designed for the breadth of participants, lots of whom usually are not Ok-12 college students.

After all language is and should be a dynamic, fluid thing, but the goal it fills is to speak precisely, which requires that the sender and the receiver have the identical understanding of the meaning of phrases and the organization of sentences and so forth. Educational packages focused on science studying take place in faculties and neighborhood-based mostly and science-rich organizations and embrace sustained, self-organized actions of science fanatics.

The challenge of creating clear and cheap targets for studying science in casual environments is compounded by the true or perceived encroachment of a faculty agenda on such settings. Vital and unique science learning happen in these venues—in methods that may be leveraged to help faculty-based educational outcomes and in ways in which represent vital experiences with STEM disciplinary fields as an finish in and of themselves.